Delete your habitGate: Level up system account and data
This page explains how to delete your habitGate: Level up system account (by Monarch Labs) and data.
Option 1: in the app
- Open habitGate: Level up system and go to Settings -> Data & Account -> Delete Account.
- Type DELETE to confirm, then enter your account password — a signed-in session alone is not enough to delete the account.
- Your password is verified on our server. The account is then deleted immediately: there is no grace period or scheduled delay. The app clears the data it holds on your device and signs you out.
Option 2: by email
If you no longer have the app or cannot sign in, email us with the subject "Delete my habitGate: Level up system account". Include the email or username you signed up with and your sign-in method. We verify you by replying to the registered email address, and respond within 30 days. We do not use forms or third-party services.
What is deleted
Your authentication record, and with it your profile (hunter name, avatar, rank, level, XP, coins, streak), stats, quests and quest history, dungeon raids and check-ins, sprint sessions, skill arcs, achievements, owned items, coin transactions, settings, your cloud backup, loot boxes, entitlement records, purchase-event records, and any bug reports you sent from this account. Copies of your data on your device are cleared and you are signed out.
What may be kept
- Purchase and billing records required by law or fraud prevention — kept for up to 1 year.
- Backups, until they expire (30 days).
- Security logs (90 days).
These are not used for any other purpose.
Deleting only some data
There is no screen for deleting selected categories of data from the server. You can, however, erase your progress on this device without deleting your account: Settings -> Data & Account -> Reset progress — the device copy is wiped and your cloud backup is kept (restore it any time from the same screen). Full account deletion is the only way to remove your data from the server.